All new accounts are requested to complete a BURRARD business / credit application and submit it to our head office - 382 East Esplanade, North Vancouver, BC V7L 1A4. Upon receipt of the application, it will be reviewed and if approved, the new account will be offered Net Terms of 30 days. In order to process the new accounts fi rst order, it will be processed as C.O.D. or applied to a valid credit card upon shipment. For accounts granted open terms of 30 days, any monies outstanding over 30 days will not be entitled to any special pricing and/or freight programs. All prices are F.O.B. from our warehouse. Payments can be made by VISA, or MASTER CARD


Any customer who issued a NSF cheque will be placed on a credit card or certifi ed payment basis until the BURRARD credit department reinstates the account to open terms. All NSF cheques will be subject to a $20.00
service charge.


Minimum order is $50.00. For order less than $50.00, a service charge of $5.00 will apply.


All orders are processed as quickly as possible; accordingly add-on orders can only be processed as a new order which will be invoiced separately. BURRARD will ship via courier or truck at our discretion unless otherwise requested by the customer.

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No returns will be accepted without prior written authorization from BURRARD. Request for Return must be made within 30 days from date of delivery. Returns will be subject to a 20% restocking charge and must be in a salable condition to receive credit or exchange. Custom products
are NOT returnable.

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BURRARD reserves the right to change prices without prior notice.

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1. Licence

1.1 You are permitted to print and download extracts from this Website for your own personal use or internal business purposes provided that: (a) no documents or related graphics on this Website are modified in any way; (b) no graphics on this Website are used separately from accompanying text.

1.2 Any rights not expressly granted in these General Terms of Use
are reserved.

2. Service Access

2.1 While Burrard endeavours to ensure that this website is normally available 24 hours a day, Burrard will not be liable if for any reason this Website is unavailable at any time or for any period.

2.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Burrard’s control.

3. Visitor material and conduct

3.1 By using this Website you consent to the processing (including international transfer) of personal information about you as described in the Privacy and Security Policy . Other than personally identifiable information, which is covered in the Privacy and Security Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. Burrard will have no obligations with respect to such material. Burrard will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

3.2 You are prohibited from posting or transmitting to this Website any material: (a) that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licences and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law or infringe the rights of any third party, in the Canada or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

3.3 You must not misuse the Website (including, without limitation, hacking).

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